Support Forums/Support Topics/Outlook Integration

My toolbar is missing in Outlook! How do I get it back?

Nancy Phippins
posted this on December 04, 2010 16:08

My toolbar is missing in Outlook! How do I get it back?

There are a few possible reasons why your TimeTrade Outlook Connector toolbar may be missing from Outlook. Check to see if any of the following possibilities may be the cause:

•  Multiple Outlook Windows are open:

Verify that you do not have multiple Outlook windows opened. The Outlook Connector toolbar only appears in the first Outlook window you open. Check the Windows task bar or the Applications tab in Windows Task Manager for more than one Outlook icon.

•  The Toolbar may be hidden:

To verify, right-click within the toolbar area. If you see TimeTrade Outlook Connector in the list without a check mark, select it to make it reappear as shown below.

missing_toolbar.PNG

•  The Toolbar may have become disabled:

If a problem occurs within Outlook, it will automatically disable one or more Outlook add-ins. To see if the Outlook Connector has been disabled, follow the steps below:

→ From Outlook 2010:

•  From Outlook, select File in upper left corner of window

•  Click on Options

   2010_1.PNG

•  Click the listing for Add-ins
   2010_2.PNG

•  From the window that appears, you will see Manage in the lower left corner

•  From the Manage pull down, select the listing for Disabled Items

•  Click the Go button

   2010_3.PNG

•  A small window appears listing currently disabled add-ins.

              If the TimeTrade Toolbar Connector add-in appears in the list, select the add-in and click the Enable button.

•  Close the window

•  If the toolbar does not appear, exit from Outlook and restart.

→ From Outlook 2007:

From the Outlook Help menu, select the listing Disabled Items as shown below:

disabled_2007_Outook.PNG

In the list of disabled items, if the TimeTrade Outlook Connector is listed, select the item and click enable. Then click OK, close the window and restart Outlook.

From Outlook 2003:

From the Outlook Help menu, select the About Microsoft Office Outlook listing, as shown below:

about_Outok.PNG

In the About Microsoft Outlook dialog, click the Disabled Items button in the lower right corner, as shown below:

disabled_2003_Outook.PNG

In the list of diabled items, if the TimeTrade Outlook Connector is listed, select the item and click enable. Then click OK, close the window and restart Outlook.

 

•  Reinstall the connector:

If it is determined none of the above possibilities apply, you should reinstall the connector.

To reinstall, click on the link below for procedures to be followed:

Reinstall Outlook Connector

If none of the above possibilities result in the reappearance of the Outlook Connector toolbar, click here to submit a support request for assistance.

 
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