Support Forums/Community/Time Zones

Answered

Appointment reminders sending incorrect time/time zones to invitees?

Robert Alexander Entrepreneur/Owner & LMT
asked this on August 16, 2012 12:38

Greetings, I am recently discovered a handful of invitees are receiving appointment reminders with the incorrect times. This has created two situations now where clients have missed appointments because of incorrect reminders. Here is an example from a recent reminder. The correct appointment time was 1:30 p.m.? Is there a way to correct this? I've already checked my computer and TimeTrade time zone settings, and they are correct.

Thanks for your help and quick response.

Robert

 

This is a reminder of your appointment.
 
Activity: Massage
Date: Wednesday, August 15, 2012
Time: 3:30pm EDT (60 minutes)
Location: 1660 Race Street, Denver, CO 80206
 

Comments latest first

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Lee Munch

So I am  having a similar isue. I am in Eastern time - as is my local c lietn. For some radon it pops up on her computer as mountain time

November 19, 2014 10:28
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Wes Hamby
SW1A 1AA
July 23, 2014 05:55
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Nancy Seeger

HI all - I am having issues with a client account where the appointments in Arizona are booked correctly at the time of the bookings, BUT then my client goes through Daylight savings time ( PST) and  the appointments in Timetrade are still set to the old time and reminders go out with the old times?

Is this going to happen every time that the clocks change?

March 14, 2013 11:41
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Michelle Mayur

Since switching to the new interface my clients are getting their appointment email confirmations in MY time zone, not theirs. This is leading to extreme confusion as there is often a difference of up to 19 hours between our respective time zones. To avoid further hassles I have switched back to the old interface which had been trouble-free. Please fix this bug.

February 20, 2013 22:04
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Catherine Newton

Hi,

A client of ours is getting incorrect  reminders and missing our appointments.

I'm creating the appointments in New Zealand (NZDT)  for her. She's in Adelaide, Australia.   Her Time Zone shows as CST - is that Central Standard Time???

What do I need to do to synch with her?

many thanks

Belinda

February 12, 2013 17:46
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Andrew Dunn
TimeTrade Support

Hi Lynda,

Most of the issues regarding appointment reminders showing the incorrect time have been related to either the TimeTrade account holder and client being in separate time zones, or reminders that are sent directly from Google that do not include the correct time.  To get a better idea of which problem you might be experiencing, can you please provide a screenshot of a reminder email that did not show the correct time for the appointment?

Thanks,

-Andrew

January 04, 2013 10:31
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Lynda Martens

I am also experiencing a few occasions in which people get  a reminder with the wrong time.  Can you please tell me how to prevent this?  Thanks

January 03, 2013 13:32
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Richard Cunha
TimeTrade Support
Check Answer

David,

If all attendees (inviters & invitees) are within the same TimeZone, scheduling appointments on their behalf, or someone scheduling appointments on your behalf will be a lot easier.  Please reference the following FAQ from our Support Site: http://support.timetrade.com/entries/20480023-can-i-schedule-an-app...

However, if the individual scheduling the appointment is different than the invitees, they must change their locale timezone to be associated with that of the invitee.

Let us know if you have any additional questions, have a great day!

-Rich

December 13, 2012 09:13
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David Moritsugu

All of the "inviters" and all of the "invitees" that I am dealing with are in the same city/time zone.

December 13, 2012 09:06
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Andrew Dunn
TimeTrade Support

Hi David,

TimeTrade will always reference the time zone of the local computer when creating activities and booking appointments.  If your colleague is going to be making your TimeTrade appointments, she should temporarily set her computer time zone set for Mountain Time Zone instead of Pacific Time Zone, when making the appointment, to avoid any confusion.

Hope this helps!

-Andrew

September 17, 2012 09:33
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Andrew Dunn
TimeTrade Support

Good morning Wendy,

Although it may seem confusing, your TimeTrade account is displaying the time correctly. I referenced some material on the internet and have also consulted with my development team here in the office. I am going to try my best to explain; let me know if you do/ don't understand.

Arizona is a state which observes MST (Mountain Standard Time) the entire year and doesn't adjust for MDT (Mountain Daylight Time). So in terms, when the other States are adjusting to Daylight Savings Time their Time Zone is adjusted to reflect MDT (Mountain Daylight Time). Whereas, Arizona has no adjustment to be made. Therefore, remains observing MST (Mountain Standard Time). If you were to reference the internet you will see MST is currently only being observed by Arizona and is one-hour behind MDT. In conclusion, if your TimeTrade users are Arizona based they will see reference to MST time - which is correct. However, if they are outside the Arizona/MST Time Zone - then, TimeTrade will adjust the Scheduling accordingly by referencing the Local Computer's Time & Date Settings.

I hope this make sense, let me know if you have any additional questions.

-Andrew

September 17, 2012 09:19
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David Spann

How do I manage appts made in one time zone for a meeting scheduled in another?   

I live and work in the Mountain Time Zone.  My colleague who makes my appointments lives in the Pacific Time Zone. 

I've established an activity with multiple date/time options offered through the next 8 weeks for her to use in scheduling. 

All of my appointments are made with people in MST. 

Unfortunately, when she selects an appropriate date/time from my activity list, it shows up on my Outlook calendar as one hour later than she had intended. 

Any ideas why that might be happening? 

September 14, 2012 17:33
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Wendy Cowles

I chose US/AZ time zone. Which is currently PST. But my appointment calendar link that I will be sending everyone says MST. The times avail are PST and they are correct. But Im afraid that if people think they are booking MST, they will not show up on time. When the time zone changes, I will then be on MST. I dont know how to fix this. Time driver shows AZ as MST. And right now we are PST

September 09, 2012 11:56
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Andrew Dunn
TimeTrade Support

Suzanne,

I will be happy to assist in figuring out why you received an appointment reminder that did not reflect the correct time zones.  A support ticket has been submitted on your behalf as we will be exchanging screenshots of your appointment reminder and account,

-Andrew

August 23, 2012 13:07
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Suzanne Cerreta

My client and I are in the same time zone and he received an appointment reminder of 12:00 noon and I have 3pm... I dont get it!

August 23, 2012 12:39
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Nancy Phippins
TimeTrade Systems, Inc.
Check Answer

Hi,

Your TimeTrade account is set for US/Mountain. The time shown in the reminder is for US/Eastern (EDT), which is a 2 hour difference. The appointment reminder (this is the one the invitee receives) shows their time zone EDT and is 3:30; however, your TimeTrade account is US/Mountain time. This appointment would be 1:30 Mountain Time and 3:30 EDT which is the 2 hour difference.

TimeTrade uses the time zone setting of the local computer. When an invitee books an appointment, the time zone reflects their time/time zone.

When you receive the email confirmation (when the appointment is booked). and if the invitee is in a time zone different from yours., the confirmation email references both your time/time zone and the invitee time/time zone.  The invitee is the only one who receives a reminder,. which is represented in the screenshot you provided.

The following link provides additional information regarding how TimeTrade handles time zones:

http://support.timetrade.com/entries/350061-how-does-timetrade-hand...

August 16, 2012 12:49